FAQ
(Frequently Asked Questions)
Where is the Herreshoff Marine Museum & America’s Cup Hall of Fame Located?
The Herreshoff Marine Museum & America’s Cup Hall of fame is located the small historic town of Bristol, Rhode Island, located just north of Newport and about 45 minutes south of the state's capital Providence, RI. For more information about Bristol and the Herreshoff please visit www.herreshoff.org
What is your return policy?
We hope that you are happy with your purchase! If you are not satisfied, however, Herreshoff Marine Museum will accept returns on eligible items for a period of up to 30 days from the original purchase date. Please take a minute to read through our returns and exchange policy below, and feel free to contact us directly with any additional questions or concerns you may have. All store concerns can be directed to store@herreshoff.org or call 401-253-5000.
- All returns must be initiated with our store staff within 30 days of the original date of purchase.
- Refunds and exchanges will be issued in the original form of payment or store credit.
- All store concerns can be directed to store@herreshoff.org or call 401-253-5000. Please do not return items without notifying store staff. We will provide shipping return labels and be able to best serve you with notice of any purchase issues.
- Please allow up to 7 business days after package receipt for your return to be processed.
The following items are non-refundable:
- Returns initiated after 30 days of the original order purchase date
- Returns received in damaged or worn condition
- Final sale items
If there is an issue with your item, please email the Store Manager at store@herreshoff.org to see what exceptions, if any, can be made.
What are the customer care hours of operation?
The Herreshoff Marine Museum & America’s Cup Hall of Fame is dedicated to offering a consistently high level of service to all visitors both in our Bristol, RI location and online. We are staffed to answer calls Monday – Friday, 10am to 5pm eastern standard time during our open season (May-December), excluding holidays. Our phone number is (401) 253-5000.
Please feel free to reach out to us any time at store@herreshoff.org including during our off-season and closed times.