FAQ

(Frequently Asked Questions)

Herreshoff Historic Photo

Where is the Herreshoff Marine Museum & America’s Cup Hall of Fame Located?

The Herreshoff Marine Museum & America’s Cup Hall of fame is located the small historic town of Bristol Rhode Island, located just north of Newport and about 45 minutes south of the states capitol Providence, RI. For more information about Bristol and the Herreshoff please visit www.herreshoff.org

What is your return policy?

We hope that you are happy with your purchase but if you're not the Herreshoff Marine Museum is happy to accept returns for a period up to 60 days from the original date of purchase.

Take a minute to read through our simple returns & exchange policy below, and feel free to contact us directly with any additional questions or concerns you may have.

  • All returns and exchanges must be received within 60 days of the original date of purchase.
  • Please allow up to 7 business days after package receipt for us to process your return.
  • Refunds can be issued in the original form of payment or store credit.
  • Please note that customers are responsible for all return shipping costs.
  • In the case of an exchange for size we will wave shipping on the replacement item/s one time. We only offer this service for the same item in a different size or color, except in cases where that item is no longer available.
  • Please email returns@shopherreshoff.com with your full name, order number, a list of items you would like to return or exchange prior to shipping.
The following items are non-refundable:
  • Returns received after 60 days of the original order shipment date
  • Returns received in damaged or worn condition
  • Final sale items

What are the customer care hours of operation?

The Herreshoff Marine Museum & America’s Cup Hall of Fame is dedicated to offering a consistently high level of service to all visitors both in our Bristol, RI location and online. We are staffed to answer calls Monday – Friday, 9am to 5pm eastern standard time, excluding holidays. Our phone number is (401) 253-5000.

Please feel free to reach out to us any time at info@shopherreshoff.com